Customer Success Specialist

Solihull, England, United Kingdom

12/18/2024

Department: Sales

Location: EMEA-United Kingdom

Description

As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer's inquiries.

Working hours are 08.30 - 17.30 (including a 1 hour break); one week per month you will be asked to work 08.00 -17.00 . We have a hybrid work approach where you will be required to be in the office 3 days per week.

Key Responsibilities

• Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
• Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
• Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
• Be alert to trends in requests and issues reported by customers
• Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
• Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
• Document information in the company's database(s) about each contact you handle following defined parameters
• Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
  
  

Skills Knowledge & Expertise

• university degree or equivalent working experience
• 1-3years' work experience in a customer-based environment
• strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
• willingness to learn
• good team player, dynamic, optimistic, accurate, result oriented
  
  

Applicant Privacy Policies

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Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.