Customer Success Team Manager, EMEA
Company
Location
London, England, United Kingdom
Posted At
4/21/2025
Advertise with us by contacting: [email protected]
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Description
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Why us?
š CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the worldās top financial institutions globally.
š In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. Weāre a fast-paced, high-performing team that thrives on pushing boundariesācontinuously evolving our products, services, and operations. At CUBE, we donāt just keep up we stay ahead.
š± We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our āmake it happenā culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
š With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
š” We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Role Mission
We are looking for a results-driven Customer Success Team Manager to lead and scale our customer success team. This role is responsible for ensuring that our customers achieve their desired outcomes through our products and services, ultimately driving retention, satisfaction, and growth.
The ideal candidate will have strong leadership skills, a customer-first mindset, and a proven track record in customer success.
Responsibilities
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why us?
š CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the worldās top financial institutions globally.
š In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. Weāre a fast-paced, high-performing team that thrives on pushing boundariesācontinuously evolving our products, services, and operations. At CUBE, we donāt just keep up we stay ahead.
š± We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our āmake it happenā culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
š With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
š” We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Role Mission
We are looking for a results-driven Customer Success Team Manager to lead and scale our customer success team. This role is responsible for ensuring that our customers achieve their desired outcomes through our products and services, ultimately driving retention, satisfaction, and growth.
The ideal candidate will have strong leadership skills, a customer-first mindset, and a proven track record in customer success.
Responsibilities
- Leadership & Strategy: Lead, mentor, and develop a team of Customer Success Managers (CSMs) to drive customer satisfaction, retention, and expansion.
- Customer Retention & Growth: Develop and execute strategies to improve customer retention and increase upsell and cross-sell opportunities.
- Onboarding & Engagement: Ensure that customers have a seamless onboarding experience and proactively drive adoption of products and services.
- Customer Advocacy: Build strong relationships with customers, act as a trusted advisor, and advocate for their needs within the company.
- Metrics & Performance Tracking: Track and analyze key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), churn rate, and customer lifetime value (CLV).
- Process Optimization: Continuously refine customer success processes, workflows, and playbooks to improve efficiency and scalability.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and provide feedback for product improvements.
- Customer Escalations: Manage escalated customer issues, ensuring timely and effective resolution.
- Experience: 5+ years of experience in customer success or a related field, with at least 2 years in a leadership role.
- Industry Knowledge: Experience in a B2B SaaS, with strong experience managing customers within Financial Services.
- Leadership Skills: Proven ability to lead, coach, and develop high-performing teams.
- Customer-Centric Mindset: Deep understanding of customer needs and a commitment to delivering an exceptional customer experience.
- Communication: Excellent verbal and written communication skills, with the ability to present to executives and stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Technology Proficiency: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, ChurnZero), and other relevant software.
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Advertise with us by contacting: [email protected]
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