Customer Support Coordinator

ABOUT YOU

We are seeking someone who is organised and can multitask in a fast-paced environment. You will have a high level of attention to detail and accuracy while having knowledge and demonstrable experience of dealing with high call/email volumes.

Required skills and experience:

• Experience in dealing with high call/email volumes
• Knowledge of common IT software, e.g. MS Office, and the ability to learn to use in-house database-driven systems
• Business administration
• Ability to develop strong working relationships.
• Self-motivated and able to work alone and as part of a team.
• Ability to communicate and interact effectively with key stakeholders.
• Excellent communication and reporting skills.

ABOUT THE OPPORTUNITY

We have an exciting opportunity for a Customer Support Coordinator to join our laboratory team. This role is a key link between the customer and the laboratories on site, providing front-line support to customers from initial enquiry through to invoicing. Day-to-day business admin, responding to client emails.

Key activities:

• Customer management (Calls, appointments, responding to queries, handling complaints, recording customer details)
• Forging working relationships with key clients
• Communication of customer requirements with internal stakeholders
• Administration management in support of customer quotations and invoicing

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion.

We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.