Customer Support Specialist
Company
Location
London, England, United Kingdom
Posted At
4/21/2025
Advertise with us by contacting: [email protected]
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Description
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Why us?
š CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the worldās top financial institutions globally.
š In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. Weāre a fast-paced, high-performing team that thrives on pushing boundariesācontinuously evolving our products, services, and operations. At CUBE, we donāt just keep up we stay ahead.
š± We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our āmake it happenā culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
š With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
š” We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Role Mission
Following our recent acquisitions of RegRoom and Thomson Reuters Regulatory Intelligence, we are looking to augment our customer team to support current and anticipated growth of our customer base across EMEA. This is an exciting opportunity to join a small but growing team that hold crucial responsibility in ensuring that our customers get maximum value from our solution.
Reporting to CUBEās EMEA Support Manager, you will join our 24/7 global support provision to enable and champion CUBEās enterprise customers. You will handle application and operational enquiries ensuring stellar support, customer satisfaction and delivery in a timely and effective manner.
Responsibilities
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why us?
š CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the worldās top financial institutions globally.
š In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. Weāre a fast-paced, high-performing team that thrives on pushing boundariesācontinuously evolving our products, services, and operations. At CUBE, we donāt just keep up we stay ahead.
š± We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our āmake it happenā culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
š With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
š” We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
Role Mission
Following our recent acquisitions of RegRoom and Thomson Reuters Regulatory Intelligence, we are looking to augment our customer team to support current and anticipated growth of our customer base across EMEA. This is an exciting opportunity to join a small but growing team that hold crucial responsibility in ensuring that our customers get maximum value from our solution.
Reporting to CUBEās EMEA Support Manager, you will join our 24/7 global support provision to enable and champion CUBEās enterprise customers. You will handle application and operational enquiries ensuring stellar support, customer satisfaction and delivery in a timely and effective manner.
Responsibilities
- Consult with customers to gather requirements and understand pain-points and challenges, and then coordinate with 2nd/3rd line and other specialist technical and product teams to meet specified service levels (SLAs)
- Liaise with customers by telephone or remote screen-share sessions to qualify, troubleshoot, coordinate and update cases
- Develop and maintain cross-functional relationships with appropriate resources throughout the company to escalate product issues where necessary and drive cases to resolution whilst ensuring optimum customer satisfaction
- Schedule and prepare daily, weekly, and monthly reports for customers and management
- Collaborate with sales and wider customer delivery teams to smoothly transition customers to BAU support
- Manage P1 incidents, bringing in L3 resources as needed, managing client communications, and drafting RCA timelines
- Work collectively with the team to drive continuous improvement initiatives of tools, processes and documentation to better serve CUBEās customer base, ensuring global consistency and best-practice
- 2+ yearsā experience working with enterprise customers in an account management/customer facing/product (non-technical) support capacity (B2B SaaS or consulting experience is a bonus!)
- Experience working collaboratively with product and sales teams within software or consulting environment is a bonus
- Strong sense of ownership, with drive and commitment to ensure team provides excellent customer service
- Excellent communication skills, with extreme attention to detail to ensure accurate and professional communication with customers
- Organised and task-oriented, with a strong focus on deadlines, accuracy and timely delivery
- Comfortable adapting to a fast-paced and rapidly changing business environment
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Advertise with us by contacting: [email protected]
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