Data & Analytics Analyst

About The Role

We use innovation to shape data so it works for everyone and we’re planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better.

We’re looking for a data enthusiast, able to turn data into insights so they flow consistently across MO and shape our thinking to drive a culture of customer focused, evidence-based decision making. You have the important task to support adoption and use of Data and Analytics (D&A) services and products across MO. You will help raise the level of data literacy to support employees to become more data-driven and discover the value of D&A.

A natural storyteller, you will work across MO forging strong connections with stakeholders, proactively driving awareness and helping them to use data and insight to improve their ways of working within their roles. You have experience in a data-related role, possessing a proven foundation in programming (Python and SQL) and a passion for redefining data into actionable insights.

About You

This is a great opportunity for an experienced data analyst to join a well-established and successful team to contribute to and enhance their internal data capabilities

• Design and implement metrics, reports, and dashboards, ensuring data integrity, consistency, and accuracy.
• Excellent skills in data visualization and the ability to communicate complex analytical findings to both technical and non-technical stakeholders.
• Demonstrated experience in turning analytical insights into actionable recommendations for business support and leadership.
• Ability to work closely with the data engineering team and collaborate with various partners to provide actionable insights and analyses.
• Experience in data transformation and designing data products.
• Ability to support product owners and work in a cross-functional data & analytics team.
• Comfortable organizing data and transforming it into meaningful insights and recommendations.

Minimum Criteria

You’ll need all of these.

• Proven experience in business intelligence, data analytics, or a related field
• Experience/familiarity with Oracle, Snowflake or similar
• Strong knowledge of data management principles, database systems, and data warehousing concepts.
• Detailed knowledge of SQL, writing clear, concise and performant SQL queries.
• Proficiency in business intelligence tools and technologies (e.g., OAS, PowerBI).
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders in multiple offices
• An innovator who constantly helps MO improve efficiency and growth through data insights, has an analytical mindset, and has problem-solving abilities, focusing on delivering actionable insights.

Desirable Criteria

• Knowledge of data modelling techniques
• Experience with advanced analytics techniques, such as predictive modelling, Mathematical prediction, and data mining.
• Understanding of machine learning and AI
• Understanding of cloud technologies

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.