Data Platform Support Advisor

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

You will assist in driving this goal by collecting and manipulating large volumes of data, which we use to keep our customers compliant. You will collect and process data relating to our clients’ obligations under the Packaging, WEEE and Batteries regulations.

What will I be doing?

The Advisors will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE and Batteries regulations. The Advisor will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.

The Advisors will liaise with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as demonstrations and visit client sites to undertake weighing exercises. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.

Customer service

• To produce written communication with clients and suppliers through emails and letters
• To provide telephone support to clients and suppliers when collecting packaging weights information

Data cleansing and maintenance

• To use in-house computer software to process packaging evidence information
• To use MS Excel and CRM applications to check and improve accuracy of data within supplier database

Collection of packaging, WEEE and batteries data

• To contact the suppliers of Data Insights’ clients to gain weights information by email

Understanding of the packaging, WEEE, and batteries regulations

• To receive in-house training on the packaging, WEEE and batteries regulations
• To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions

Valpak company policies

• To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies
• To adhere to all of Valpak’s Health and Safety Policies

About you

You will be task driven and confident working with MS Excel (experience of analysing and manipulating large volumes of data is desirable) experience gained during education or employment. In addition, you will also have:

• High standards of accuracy and attention to detail
• Excellent communication skills both written and verbal, comfortable using email and telephone
• High level of professionalism
• An interest is environmental issues is desirable
• Have a full, driving licence (or working towards) to enable you to travel to customer sites
• Provide excellent customer service when dealing with clients and clients’ suppliers
• Develop a good understanding of Data Insights’ services and processes
• Provide a high standard of accuracy in collection and management of data
• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.

Benefits & Rewards

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays
• Option to buy and sell up to 10 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives
• Volunteering day

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date