Day Security Officer

London, England, United Kingdom

12/11/2024

Job Description

Role: Security Officer

Location of work: Brentford Successful applicant will live within 1 hour away

Hours of work: 4 on 4 off, Day Shifts, 7:00am - 19:00pm

Contract: Permanent

Duties & Responsibilities

• Always maintain a safe environment for all people in the estate, including a constant Security presence.
• Meeting and greeting all residents, guests and clients around the estate.
• Communicate with Concierge and assist with smooth running of the site.
• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
• Maintain a safe environment for all people in the estate at all times.
• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
• Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
• Provide support and shift cover for Valet and Concierge functions when necessary.
• Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Correct reporting of any cleaning or maintenance issues around the Estate.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
• Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
  
  

CCTV

• Ensure compliance with Data Protection Act.
• Monitor CCTV cameras pro-actively, to detect any security related incidents.
• Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
• Report any system faults in a timely manner.
• Only permit authorised personnel into FCC/Control Room, using log in/out form.
  
  

Skills, Experience & Qualifications

• SIA Licence (Desirable)
• Previous experience in a similar Security position (Desirable)
• Good communication skills
• Patience and the ability to remain clam in stressful situations.
• Thinking and reasoning skills for dealing with emergencies.
• Ballymore work as an equal opportunities employer