Debt Agency Manager – Early Collections

Blantyre, Scotland, United Kingdom

12/17/2024

Location Blantyre G72 0HT/ Wrexham LL14 4DU / Hybrid

Salary circa £48,000 dependent on experience + 10% bonus

Closing Date Friday 10th January 2025

Interviews anticipate w/c 20th & 27th January 2025

Help us create a better future, quicker

You’ll have accountability for the operational performance of external debt collection agencies (DCA’s) in the collection of Live and Final debt within the current regulatory and compliance framework. Along with managing the Early Collections, ScottishPower (SP) branded activities with the DCAs.

What You’ll Be Doing

• Recommend and implement account allocation to external DCA’s (dependent upon performance) ensuring that target collections for Early Collections activity KPI’s are achieved
• Performance manage as part of panel management DCA’s to establish trends, highlight collection discrepancies
• Manage the tender process with procurement to deliver cost structures and collection strategies with external DCA
• Work in conjunction with Procurement, Legal, Complaints and Data Protection departments to deliver all contractual requirements for agency tender process to completion.
• Represent SP to ensure maximum collection and trace potential is achieved and that the company reputation is maintained at all times
• Continuously review the relationships with existing agents by conducting regular visits to agency premises for the purpose of performance reviews and auditing.
• Ensure adherence to Debt Collection Guidelines, Data Protection standards, Information Security and all other regulatory requirements.
• Produce robust performance reporting to understand, analyse and challenge key Agency activity trends & variances
• Forecast, control and monitor Legal and Professional budget and communicate costs and benefits associated with alternative courses of action.
• Support the Head of Final & Early Collections in the development of strategic solutions to prevent debt and maximise cash collection – especially with respect to key lessons learned from the DCA processes.
• Work with other operational managers across Domestic Debt Operations to enhance awareness of the financial impacts of debt and write offs.
• Identify processes that are adversely impacting on Agency activity
• Implement a continuous improvement culture within the team and pro-actively identify problem accounts, patterns and trends.
  
  
  

What You’ll Bring

• Experience of managing 3rd party relationships
• Strong negotiation techniques.
• Ability to analyse statistical information
• Experience of SAP and budget management and control including forecasting
• Good understanding and knowledge of ER end to end processes especially debt collection processes
• Knowledge of the current regulatory framework governing Debt Collection
• Ability to understand complex issues and take decisive action.
• Ability to challenge conventional processes and build cross-functional improvement relationships.
• Good written and verbal communication skills
• Excellent leadership and organisational skills
• Strong analytical and planning skills
• Ability to prioritise work and deliver results whilst managing multiple stakeholders and competing demands within a rapidly changing environment
• Ability to embrace and implement change
  
  
  

Minimum Criteria

• Experience of debt collections systems, processes models and policies.
• Experience of managing commercial contracts with external parties
• Exceptional interpersonal skills, including communication, teamwork, facilitation and negotiation
• Excellent planning and organisational skills.
• Financial and Business Acumen, especially the ability to manage performance data and KPIs
• Highly numerate and analytical
• Experience of SAP ISU
  
  
  

What’s In It For You

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

Benefits

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
  
  
  

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

January-11-2025