Delivery and Performance Manager

Liverpool, England, United Kingdom

12/19/2024

Job Description

Job Title: Delivery and Performance Manager

Contract Type: Permanent

Salary: £56,368 (£62,138 is achieved after 12 months successful performance in the role)

Working Hours: 35 hours per week, full time

Working Pattern: Monday – Friday

Location: Liverpool, Speke, Estuary Boulevard

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Delivery and Performance Manager

You will manage the delivery of regional asset programmes; including disrepair works and environmental solutions, ensuring effective project delivery, contract management and performance reporting to deliver the Asset Management Strategy.

About You

We are looking for someone who

• Experience within the building industry, ideally working within a customer focussed Business Management Team.
• Comprehensive knowledge of general operating procedures within an Asset Management function.
• In-depth knowledge of building regulations.
• Proven track record or using Project Management methodologies
• Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
• Knowledge and experience of quality assessment frameworks and techniques.
  
  

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Lead, motivate and engage with your team to ensure the delivery of a high-quality service, ensuring the development and implementation of objectives to underpin the Asset Management Strategy including the effective delivery of the required programme of works for regional Group properties.
• Collaborate with the Programme Manager to develop and implement the programme of works for all planned maintenance, servicing and repair work within the region, ensuring alignment to operational plans and the delivery of the Asset Management Strategy.
• Support the Head of Asset Strategy and Delivery and Head of Rationalisation and Growth to develop the Rationalisation and Growth Strategy, collaborating with the Head of Housing and Regional Planning Manager to identify and implement the approach to stock acquisitions, disposals and swaps for the Region.
• Oversee delivery of the programme of works for regional properties, ensuring quality and compliance standards and customer expectations are met, including on-site inspections during the progress of the works.
• Ensure contractual commitments in terms of service delivery are embedded, monitored, delivered and reported on for the region, ensuring relevant management information is captured and produced, including performance trends, and regular performance reviews take place, dealing with escalated issues as appropriate.
• Collaborate with the Standards and Performance Managers to develop the Asset Management performance framework, including effective implementation and review of standards within the region, ensuring the Asset Management service is delivered and continually improved.
• Develop, implement and review the plans and delivery model required for the region’s future environmental management offer, including overseeing the delivery of services (self-delivered and external contractors) to ensure the maintenance of green spaces and facilities management of communal areas.
• Monitor, review and report progress to key stakeholders including the Head of Asset Strategy and Delivery on regional performance against the Asset Management Strategy and underpinning delivery plans, ensuring appropriate actions are implemented to address underperformance.
• Own the integrity and quality of regional data, to ensure cyclical and ad hoc reports contain accurate and meaningful information.
• Ensure the provision of a suite of accurate and timely reports to key stakeholders including the regional teams, with detailed analysis of regional performance data, highlighting trends, issues and potential risks, for review at regular performance meetings and to input into decision making as required.
• Ensure up to date Asset Management policies and procedures are implemented, communicated and utilised within the region, identifying areas where amendments are required as a result of legislative changes, policy updates or customer and stakeholder needs.
• Embed a performance management and customer focused culture within Asset Management to ensure effective service delivery of the business function.
• Ensure that services provided to Asset Management customers by internal and external suppliers meet agreed quality and performance standards, addressing shortfalls where appropriate and contributing to the resolution of escalated complaints.
• Provide a consultative service to management colleagues, including the Head of Asset Strategy and Delivery and the Director of Asset Strategy and Delivery on sensitive and complex regional Performance Management matters.
• Manage internal and external stakeholders effectively, building constructive working relationships to deliver an effective service on behalf of the Group.
• Develop and review relevant budgets, ensuring expenditure is robustly managed in line with the Group’s financial controls.
• Manage the performance and development of your team, providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and underperformance is dealt with appropriately.
• Conduct regular reviews of the regional Delivery and Performance Management service, collaborating with and seeking feedback from key stakeholders to continually improve the service provision. Improvement opportunities identified and realised should be in accordance with change management protocols.
• Work collaboratively with the leadership team to ensure effective delivery of the wider service.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
  
  

Person specification

Essential

Knowledge, Skills and Experience

• Experience within the building industry, ideally working within a customer focussed Business Management team.
• Comprehensive knowledge of general operating procedures within an Asset Management function.
• In-depth knowledge of building regulations.
• Proven track record of using Project Management methodologies.
• Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
• Knowledge and experience of quality assessment frameworks and techniques.
• Experience of producing clear, well-structured reports for senior leadership teams, including Board level, to successfully inform decision making.
• Ability to interpret business requirements using a variety of data.
• Experience of producing clear, well-structured reports for senior leadership teams, including Board level, to successfully inform decision making.
• Results driven with strong analytical skills, including the ability to critically analyse complex information.
• Understanding of data protection and data quality principles.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Commercially aware with a focus on continuous improvement and the ability to drive change.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Evidence of using sound judgement when making effective decisions.
• Proficient in the use of Microsoft Office, including advanced Excel.
  
  

Desirable

• Relevant building qualification e.g. Higher National Certificate in Building or equivalent
• Health and safety qualification e.g NEBOSH General or equivalent.
• Relevant professional qualification
  
  

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our ways of working

Commitment to Diversity