Delivery Manager

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

About You

The Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, understanding client business/workflows and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Equities (Equities and Equity Options).

• Onboarding new clients on to FlexOMS sell-side product and manage existing clients.
• Cultivate client partnerships to ensure joint alignment of short and long-term goals.
• Tracking of strategic client issues and progressing them through internal groups.
• Serving as a liaison with internal departments including Sales, Development and Technical Support.
• Manage multiple clients and prioritize tasks among those clients.
• Working with technical support and operations groups to ensure timely resolution of tactical issues.
• Initiate, participate, and lead departmental and intra-departmental teams and initiatives to improve processes.

Requirements

• Bachelor's degree
• Outstanding presentation and communication skills (verbal & written).
• Previous experience in a front office trading environment e.g. trade support
• An interest in learning about equities trading business flows and markets.
• Project management experience a plus.
• Exceptional customer service and relationship building skills.
• Strong analytical skills and detail orientated.
• Self-motivated and proactive.
• Strong communication skills – written and verbal.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.