Delivery Support Advisor
Company
Location
Barton-Upon-Humber, England, United Kingdom
Posted At
6/20/2025
Advertise with us by contacting: [email protected]
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Description
About The Role
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.
Main Responsibilities:
What Wren Offer:
Desired Skills and Knowledge:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.
Main Responsibilities:
- Handle customer, internal departments & showroom queries through various channels of communication
- Achieve individual and department targets and expectations set out by department managers
- Deliver exceptional levels of customer service and satisfaction
- Pro-actively manage a number of showrooms’ open order banks
- Ensure all customers experience a smooth delivery process
- Work individually and as a team to achieve the daily & weekly targets set
- Monitor the showrooms’ compliance and highlight any concerns to management
- Take ownership and resolve all queries you receive
- Provide all Wren customers / showrooms with an exceptional customer service experience
- Offer problem solving solutions and follow up with customers / showrooms with a ‘can do attitude’
- Identify and report on any processes that result in a poor customer / showroom experience
- Provide annual leave cover for other members of the team
What Wren Offer:
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme with the chance to earn up to £1500 for each referral
- Free onsite gym
Desired Skills and Knowledge:
- GCSE level C or above in English and Maths
- Strong communication skills – both written and verbal
- Good IT skills
- Experience in using MS Office
- Customer Service experience
- Ability to work independently and within a team environment
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Advertise with us by contacting: [email protected]
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