Business Unit : Customer Operations
Division : CO NO Water Network Operations & Leakage
Pay Grade Level : Level 1 - Customer / Operational Frontline
Post end date : 06/01/2025
Role Type : Full Time Contract
Secondment length : NA
Recruiter : Elizabeth Saunders
Manager Name : Robert Edwards
Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.
It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.
From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Are you ready to make a real impact? Reducing water leaks is one of our top priorities, and our dedicated targeting team is at the forefront of this mission. We’re on the lookout for a passionate Demand Technician to join us in our quest to improve our water supply by finding and fixing leaks.
As a Demand Technician, you’ll be the detective of our water network, uncover Hidden Leaks: Analyse data on water flow, pressure, and customer usage to pinpoint leaks. You’ll dive into data analysis, prioritise tasks, collaborate with field teams, and report your findings to enhance our water network.
Daily And Weekly Adventures
- Forecast and Report: Predict and report on water demand and leaks.
- Respond to Alarms: Act on network alarms and boost leak detection.
- Lead the Charge: Facilitate field team meetings and resolve data issues.
- Enhance Data Quality: Improve data quality for smarter decision-making.
- Optimise Performance: Analyse demand and usage data to optimise our network.
- Ensure Accuracy: Maintain and analyse data for precise reporting.
- Be the Communication Hub: Effectively communicate with team members and stakeholders.
If you’re a data enthusiast and are curious about data with excellent problem-solving skills, then this may be the role for you! We are looking for an individual who takes pride in maintaining thorough records to ensure complete issue resolution and can be assertive and persuasive whilst building strong and effective relationships.
The role includes a skills competency framework that supports your development as you progress.
Please note, a full UK driving license (or ability to access range of sites across the region) will be required.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
- Salary: £32,252
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.
And if this has sparked your curiosity, and you're wanting to find out even more, search on social media or view us on Glassdoor.