Le poste
For over two centuries Chaumet has been synonymous with exquisite craftsmanship, timeless elegance and the excellence of Parisian jewellery. A leading luxury jewellery brand, renowned for our exceptional designs, commitment to quality, and unparalleled customer service. Today, we are a collective of unique talents who make the heart of our Maison beat in tune with the times. We shape a legacy that honours the past, celebrates the present and looks forward to an inspiring future.
In this dynamic and challenging growth context, you will have the opportunity to contribute to the development of Chaumet.
The Chaumet Deputy Boutique Director based in London will be responsible for the overall management of the Boutique, insuring High Jewellery sales performance, profitablitly, brand recognition, team development, superior customer service and customer database building and development.
Les missions
Team Management & People Development
Together with the Boutique Director:
> Recruits the right profiles and ensures proactively a strong talent pipeline in the sales staff
> Drives staff performance and CRM reporting
> Ensures people development (career committees, performance discussions, training & development plans), motivates and reinforces engagement.
Boutique Operations
Together with the Boutique Director:
> Ensures the implementation and respect of all group, Maison and boutique policies, procedures and guidelines
> Is responsible for the back office and administration of the boutique
> Guarantees the application and reliability of all financial procedures
> Guarantees the application of all stock procedures
> Is responsible for all inventories (annual counts, cycle counts, spot counts)
> Ensure the implementation and respect of Visual Merchandising guidelines
> Assists the Boutique Manager with boutique reports if requested
Boutique Performance Management, Profitability & clienteling
> Assists the Boutique Director with the definition, implementation and monitoring of action plans to achieve Maison and boutique sales targets
> Assists in monitoring and controlling store expenses to ensure adherence to the budget and maximize profitability
> Enters data into the CRM system and uses it daily to attract new clients
Votre profil
Profile
- At least 5 years of experience and 2 years of management experience in luxury retail environment
- Expertise in High Jewellery sales and events
- Very good general education and cultural level
- Strong sense of luxury customer service and aesthetics
- Fluent in English, Arabic, and French are a definite asset
- Result and action oriented with strong entrepreneurial mindset
- Natural leader with good interpersonal competences and empathy
- Autonomous with good analytical and organizational skills
- Excellent communicator, able to develop a network
