Deskside Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in UK

Primary Role:

The Deskside Engineer will be able to complete all activities as described in below job description, in addition to the following:

· 1-3 years of technical experience desktop support or system administrator role or experience

· Recent experience with hands-on Desktop Support and System Administration.

· Advanced Hardware and software troubleshooting skills.

· Capable to provide best effort support for non-standard devices.

· Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit &

64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.

· Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch,

Mobile Device Management (MDM) Console, and Intune.

· Knowledge on ticket management per Company guidelines.

· Knowledge of the concepts and policy controls of Active Directory.

· Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.

· Ability to communicate technical concepts in layman’s terms.

· Ability to communicate with other support groups and vendors to provide seamless support

to customers.

· Ability to differentiate between personal computing device problems versus room technology

problems.

· Identify the root cause of reported incidents and perform work around as appropriate

· Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office

2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS

configuration, AD administration, hardware repair, and mobile device management (such as

Microsoft Intune).

· Incident, Service Request, Change management process, Remedy, Service Now tool

knowledge, Power BI, Power Shell scripting basics.

Language: English

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com

• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.