Deskside Support

Skill set required:-

• The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
• Diagnose and resolve problems with hardware, software or network connectivity.
• Maintain, upgrade, and install hardware and software as needed.
• Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup
• Good Knowledge of Intune & Autopilot imaging process.
• Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
• Good Knowledge on Windows patching and troubleshooting.
• Good knowledge on Microsoft o365 and troubleshooting, MFA.
• Knowledge on Antivirus tool like Crowdstrike.
• Knowledge in Bitlocker functionality.
• Knowledge on ITSM process and SLA (Incident & Service Task)
• Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage)
• Excellent analytical and problem-solving skills
• Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills

NOTE:- Must have skills: Intune, SCCM, Autopilot experience is mandatory, communication should be excellent, 5 days complete onsite Dundee Location.

Candidate should have real-time hands-on experience with MS Intune and Autopilot, and good with handling EUC day in out issues.