Desktop Support Analyst

As a Desktop Support Analyst you will be responsible for support and services to users, both in person and remote, assist the wider team with project work and hardware deployment. We are looking for an enthusiastic, technical person to come and add value to our team.

This role is a 6 month FTC

What you'll do:

• Represent the service desk
• Work as part of a team sharing knowledge and skills
• Provide a professional service to users working across both Mac and Windows systems
• Prioritise tickets / service requests
• Resolve issues within our agreed SLA’s
• Document solutions
• Participate in Global Technology projects
• Support the Sony Music Global Technology environment, including hardware, software, tools and applications.
• Troubleshoot across all common computing platforms and hardware
• Software installation and updates

Who you are:

• Proven IT help-desk support experience working in a corporate environment.
• Experience supporting with both Mac and Windows platforms.
• Strong Analytical skills
• Excellent communication skills
• Strong knowledge of common application programs (Office, Adobe, MS and Apple)
• Able to work collaboratively as well as independently
• Time management skills

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break