Desktop Support Analyst - Part time (28 hours per week)
Location
London, England, United Kingdom
Posted At
4/10/2025
Advertise with us by contacting: [email protected]
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Description
Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday) You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer, satisfaction, and efficiency within the annual technology budget and service level commitments.
Responsibilities: Build/Provosion MMD devices for New Starters joining the firmProcess Leaver and replacement Laptop, Desktops and Corporate Phones as they’re received back into the firm – assessing and testing before adding back to stock.Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service.Maintain the asset register in related to laptops, desktops and corporate mobile phonesMaintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager).Support, develop and co-ordinate the effective functioning of business devices and applications.Assist customer enquiries via the Technology Service Portal, projects, administrative work and new product/service releases in relation to devices, including testing.Manage the planning of device configuration changes and releases, Including but not limited to, application releases.Management of OS device images for onboarding/provisioning.Management of software deployment updates via Windows/Office Updates.Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items).Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices.
About You: Experience within a leadership role or managing a team/serviceExcellent communication skillsStakeholder management experienceHigh level of customer service skillsHigh level of IT knowledge in relation to device management and toolingExcellent Time/Task management skills
What We Offer In Return
A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.
Responsibilities: Build/Provosion MMD devices for New Starters joining the firmProcess Leaver and replacement Laptop, Desktops and Corporate Phones as they’re received back into the firm – assessing and testing before adding back to stock.Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service.Maintain the asset register in related to laptops, desktops and corporate mobile phonesMaintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager).Support, develop and co-ordinate the effective functioning of business devices and applications.Assist customer enquiries via the Technology Service Portal, projects, administrative work and new product/service releases in relation to devices, including testing.Manage the planning of device configuration changes and releases, Including but not limited to, application releases.Management of OS device images for onboarding/provisioning.Management of software deployment updates via Windows/Office Updates.Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items).Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices.
About You: Experience within a leadership role or managing a team/serviceExcellent communication skillsStakeholder management experienceHigh level of customer service skillsHigh level of IT knowledge in relation to device management and toolingExcellent Time/Task management skills
What We Offer In Return
A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.
Advertise with us by contacting: [email protected]
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