Digital Change Manager

Digital Change Manager

Full-time, Permanent

Hybrid role with travel to Bristol or London 1-2 times a month

The Role

The Digital Change Manager is responsible for orchestrating cross-functional Digital Transformation Initiatives, collaborating with product owners, other departments, and stakeholders to align priorities, allocate resources, and drive successful outcomes across multiple cross-functional and agile delivery teams.

We are looking for an experienced project manager with Agile expertise to lead the development of digital solutions, within a collaborative team that operates at a fast pace to solve problems and build a better future for our patients and business stakeholders.

Responsibilities

• Lead digital project development and execution within budget and schedule, collaborating with cross-functional teams, both within BDC and across the BGUK market unit.
• Ensure changes are implemented smoothly and effectively across BDC and Market Units, including communication, training, and transition/roll-out activities, gaining buy-in within complex multi-team environments.
• Drive the digital strategy alongside the Head of Digital Transformation and Product Owners, encompassing roadmap development, execution, risk management, and inter-project dependency oversight.
• Adapt traditional processes and change management approaches to suit the iterative and collaborative nature of Agile methodologies.
• Articulate project scope, requirements, and timings in a manner clearly understandable to IT/development teams, Operational teams, cross-functional teams, and third-party suppliers, to ensure project goals are met and seamless digital journeys are delivered to surprise and delight our customers. Influencing and motivating towards cultural change and digital transformation.
• Provide coordination to support working groups and steering committees, including agenda preparation, sessions organization, follow-up actions, and appropriate escalation.
• Deliver projects that improve our NPS and follow design thinking approach.
• Define, measure and own digital project plans, metrics and KPI’s to drive results and impact according to the Commercial business plan.
• Maintain a deep understanding of market trends, customer needs and latest cutting-edge technology within Digital Health.
• Conduct technology assessments and recommended solutions to improve our digital presence and customer engagement.
• Gather and analyse user feedback and data insights to inform and deliver digital projects and journeys enhancements.
• Identify revenue growth opportunities whilst delivering customer value.

Skills/Experience

• Significant experience in leading and delivering large-scale digital projects and change in a complex and matrix business environment. Complemented by a strong understanding of Agile methodologies (Agile certification preferred).
• Proven experience driving enablement and/or adoption strategies for integrated technology solutions.
• Successful execution of change management plans to embed change across organizations.
• Strong tech background, familiarity with development and delivery of web/mobile applications
• Commercially driven, with excellent communication and leadership skills, to inspire, influence and engage cross-functional internal and external teams.
• A passion for innovation: consistent proven history of strategic and innovative thinking
• Strong analytical skills with customer focused approach

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Industry-leading health benefits
• Early access to your earned wages
• Cycle to work
• And many more, just ask.

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!