Digital Data Analyst

About The Role

We use innovation to shape data so it works for everyone and we’re planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better.

As our Digital Data Analyst, you will play a key role in supporting the charge in digital innovation and management across our diverse range of products and services. In this role, you will support our Digital teams, encompassing both Organic Performance (SEO) and Performance Media (Display, Paid Social), to drive digital growth across all MO products and services. You will be at the forefront of our digital business, leveraging digital channels to better serve our customers.

We’re looking for a digital data enthusiast, working collaboratively with a variety of stakeholders to ensure alignment with business objectives and customer outcomes. Your support will help the team in managing and evolving our digital strategy, ensuring a best practice approach.

About You

This is a great opportunity for an experienced digital analyst to join a well established and successful team to contribute to and enhance their internal data capabilities. We are looking for someone who is able to;

• Stakeholder Engagement: Cultivate positive relationships with stakeholders by understanding evolving business landscapes, market trends, partners, and audience needs.
• Technology & Vendor Leadership: support MO on digital usage of technology and vendors to equip MO with a cutting-edge digital technology & audience stack.
• Performance Analysis & Optimisation: Offer strategic insights for performance reporting, analysis, and optimization to meet specified KPIs.
• Organic & Paid Performance: Guide the business in organic & paid performance processes and best practices, including identifying training needs.
• Cross-Team Integration: Work in tandem with Brand, CRM, Digital Product and Data teams to leverage technology platforms and tools, enhancing digital efficiency and performance.
• Digital Technology Utilisation: Ensure optimal use of digital technology across Performance Media & Organic Performance, including bid management, audience technology, and analytics for insights. Agency Management: Monitor and guide multiple performance media agency partners to ensure efficient and effective campaign execution.

Minimum criteria

• Advanced knowledge of digital technologies, including GTM, bid management, audience targeting, SEO and social media tools.
• An innovator who constantly helps MO improve efficiency and growth through data insights, has an analytical mindset, and has problem-solving abilities, focusing on delivering actionable insights.
• Experienced in managing media budgets and working across a diverse range of products/services.
• Dedicated to coaching digital talent, with a focus on development and retention.
• Proficient in engaging with various MO teams, from technical staff to business, with a knack for clear and effective communication.

Desirable

• Knowledge of data management principles, database systems, and data warehousing concepts.
• Knowledge of SQL, writing clear, concise and performant SQL queries.
• Proficiency in business intelligence tools and technologies (e.g., OAS, PowerBI, Looker).
• Understanding of cloud technologies

Who you’ll be working with

The Data & Analytics Team within MO provides tools and methods for the wider business to garner insights and analysis from our Data Warehouse and Data Lake, playing a key role in providing support to the business in their Data Science, AI, and ML initiatives.

Our Data & Analytics technology stack consists primarily of: Oracle tools, Snowflake, Postgres, various AWS Services (SageMaker, Lambda, Step Functions, DMS, S3 etc.) in the AWS Cloud.

We are currently engaged on multiple data focused projects which are in various stages of development following Agile practices.

We pride ourselves on the quality of our development, our user satisfaction and our team spirit.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.