Director of Supply Chain

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.

We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.

If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.

Our Core Values

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

You’ll step into a strategically critical role, leading a well-established supply chain team at the heart of Raylo’s operations. The team is structured into two key areas—Procurement and Fulfilment & Reverse Logistics—both of which are essential to how we deliver value to our customers and operate with sustainability at the core.

Your mission? To future-proof our end-to-end supply chain operations as we scale. Reporting to our VP of Operations & Supply Chain, you’ll work closely with leadership to define and execute a supply chain strategy that’s built for growth—enabling smoother fulfilment, smarter procurement, and best-in-class reverse logistics. As we continue expanding, this role will be key to driving operational efficiency and reducing costs without compromising the exceptional experience our customers expect.

This is a brilliant opportunity to leave your mark on a business growing at pace, with plenty of scope to innovate, automate, and continuously improve the systems, processes, and partnerships that power our circular model.

What You’ll Do

• Lead Raylo’s end-to-end supply chain, owning strategy and execution across procurement, fulfilment, and reverse logistics.
• Manage and empower two specialist teams focused on procurement and fulfilment/logistics, setting clear priorities and enabling high performance.
• Build and optimise scalable supply chain systems and processes that support Raylo’s rapid growth and evolving customer needs.
• Partner with cross-functional stakeholders across Product, Finance, Operations, and Tech to ensure alignment between supply chain and business strategy.
• Lead supplier relationships and third-party logistics partners, negotiating agreements, setting KPIs, and ensuring performance meets commercial goals.
• Identify opportunities for continuous improvement across the supply chain, driving efficiencies, automation, and smarter use of data.
• Champion a culture of ownership and accountability with our devices and customer-centricity in our decision-making.

You’ll Succeed With

• 10+ years of supply chain leadership experience, ideally within a high-growth, tech-enabled, or FMCG business.
• Proven track record of managing both procurement and logistics teams, with a strong understanding of end-to-end supply chain design.
• Deep experience in process improvement, operational scaling, and cost optimisation within complex fulfilment or reverse logistics environments.
• A commercial and analytical mindset—you’re data-driven, outcomes-focused, and comfortable using insight to shape strategy.
• An ownership mindset that drives accountability for our devices, internally and working in collaboration with external partners.
• Strong cross-functional collaboration skills—you work well with Product, Finance, Ops and more to deliver value.
• A clear passion for sustainability and innovation and a leadership style that empowers teams and encourages continuous improvement.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth – L&D budget to support the skills you value
• Fast-track your career – Two performance reviews a year
• Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening (30-45 minutes)

Stage 2: Hiring Manager Interview (45 minutes)

Stage 3: Task Stage: Case Study or a Take-home task (60-90 minutes)

Stage 4: Values-based Interview (45 minutes)

Stage 5: Co-founder Final (45 minutes)

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.