Directorate Support Officer

London, England, United Kingdom

4/4/2025

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Are you looking for an exciting opportunity to provide modern, customer-focused, efficient, and effective administrative support to a range of services?

Join our dynamic team at Lewisham Council, where we are committed to providing excellent service to our residents.

As a Directorate Support Officer, you will deliver a range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates.

We are seeking to recruit 7 proactive and dedicated Directorate Support Officers, initially supporting our Housing Repairs Team where your key responsibilities will include:

• Undertaking all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion.
• Liaising with residents to provide updates, schedule appointments, and address inquiries.
• Logging of complaints related to damp and mould, ensuring relevant systems are kept up to date and providing background information to enable colleagues to respond.
• Support the design and implementation of high quality administrative and management information systems to support the work of the service, including ongoing evaluation and review.
  
  

We are looking for people with:

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Ability to foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders.
• Experience in a similar role is preferred but not essential.
  
  

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff network
  
  

Location

The job is primarily based in Laurence House, Catford but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Hannah Irvine, Chief Executive's Office Manager [email protected]

Please click here to view the Job Description and Person Specification

Salary

£36,345 - £37,437 per annum (SC6)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [email protected] and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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