Dynamics 365 CE Senior Functional Consultant

Roles and Responsibilities

■ The CE Functional consultant will perform customer delivery of the various modules of Dynamics CE working closely with client teams and business stakeholders;

■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;

■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CE solution meets client’s requirements;

■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;

■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities;

■ Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget;

■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;

■ Work on the creation of KPMG Dynamics 365 solutions and industry templates;

■ Meet and exceed customer expectations of business knowledge, skills and behaviour;

■ Identify business/project risks and mitigate or communicate as necessary;

■ Communicate progress updates to relevant parties both formally and informally;

■ Support practice development activities such as defining and configuring industry specific solutions;

■ In all activities, ensure timely completion of internal processes and mandatory training;

■ Work on own initiative and with minimal support if needed;

■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team;

■ Represent KPMG in a professional and positive manner at all times.

Qualifications and Skills

■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable;

■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;

■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage;

■ Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management;

■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;

■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.

Experience and Background

■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;

■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;

■ Experience of consultancy roles in software delivery;

■ Experience in a delivery-orientated IT environment using waterfall and agile methodologies;

■ Adept at Business Requirement Analysis;

■ Experience in supporting pre-sales activities is an advantage;

■ Project documentation experience especially for work packages to be implemented by offshore teams;

■ Business process mapping, modelling and documentation knowledge.