eCommerce and Partnerships Executive - French Speaking

Manchester, England, United Kingdom

12/18/2024

Job Description

Role & Responsibility:

The eCommerce Specialist (French Speaking Territory) will support the eCommerce team in managing and optimizing our online sales channels and fan experience for their specific assigned market. This role involves executing day-to-day operations for our flagship store, analysing performance data, and contributing to various e-commerce initiatives to enhance the customer experience and drive sales growth. This role is responsible for driving localisation initiatives and enhancing our fan experience for the native market assigned, ensuring that fans in that market can transact successfully in line with local expectations. Proficient in both English and French is required to ensure clear communication and effective localisation.

This role is based in Manchester.

Key Responsibilities

• Daily Operations: Assist in the daily management of eCommerce operations, including product launch co-ordination, collection and merchandise story management, briefing creative content requirements and website maintenance for our flagship territory store.
• User Journey Optimisation: Help manage the websites to ensure that fans can find the products they are looking for, and products are correctly merchandised within listings and search results. Take ownership of the day-to-day site quality and content execution ensuring accurate and appealing product presentation on the website.
• Localisation Ownership: Drive localisation initiatives for their assigned territory considering language, market dynamics, ecommerce standards, essential localised features and site quality. Take ownership of the localised experience on our flagship store and work with partner eCommerce, A/B testing, PCM and Web Operations teams to drive best practice localisation across entire portfolio.
• Performance Tracking: Monitor and analyse eCommerce metrics such as sales performance, traffic, and conversion rates for flagship store and across broader portfolio for their assigned territory. Generate reports and provide insights to the team to support data-driven decision-making.
• Product Health: ‘Walk the site’ daily to pick up on any errors or inconsistency within the user journey and address. Check all new products behave as expected. Use reporting to identify any underperforming products and take steps to address.
• Content Management: Support the creation and management of digital content in line with marketing calendars, including marketing campaigns, promotional banners, email and marketing copy. Ensure content is accurate, engaging, and aligned with brand guidelines.
• Marketing Support: Liaise with partners and digital marketing teams to assist in the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements. Help track and report on campaign performance.
• Collaboration: Work closely with cross-functional teams, including marketing, operations, merchandising and buying to ensure alignment on eCommerce initiatives and projects.
• Market Research: Stay updated on eCommerce trends, industry developments, and competitor activities. Share relevant insights with the team to support strategic planning and innovation.
• Partner Collaboration: Assist in partner contact to support coordination of marketing, trading and traffic management to drive revenue growth.
  
  

Qualifications And Requirements

• Bachelor’s degree in business, Marketing, eCommerce, or a related field.
• 1-3 years of experience in eCommerce, retail, or a related field, with a focus on online sales and operations.
• Strong written and verbal skills in French to accurately adapt marketing messages, product descriptions, and customer communications to the local audience.
• Ability to work with multilingual content and translation tools, ensuring that all localisations reflect both cultural nuance and brand voice
• Familiarity with eCommerce platforms and web analytics tools.
• Strong analytical skills, with the ability to interpret data and generate actionable insights.
• Excellent communication and organizational skills, with attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
• Experience with digital marketing and content management systems is a plus.
  
  

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset