Elective Care - Booking Clerk

Urmston, England, United Kingdom

10/31/2024

Urmston, Manchester M41 5SL, UK Req #274

26 November 2024

About The Role

Partnering with the NHS, we are seeking a Patient Coordinator to join our team. Your primary responsibility will be managing referrals, appointments, and theatre lists, ensuring accuracy, efficiency, and a patient-centred approach. This role supports the seamless operation of outpatient services while maintaining compliance with national and local healthcare guidelines. We offer both full-time and part-time roles, with shift patterns ranging from 20 to 37.5 hours per week.

This is a fixed term post.

Your Day To Day

• Book, cancel, and rearrange outpatient appointments and daycase admissions.
• Answer inbound and make outbound calls to assist patients, maintaining high levels of customer service.
• Use hospital systems to manage the patient journey, ensuring data is recorded accurately.
• Proactively monitor waiting lists to ensure patients are seen within the appropriate timeframes.
• Liaise with clinicians, other administrative staff, and patients to ensure smooth coordination of services.
• Participate in team meetings and contribute to service improvement initiatives.
• Maintain confidentiality and adhere to all organisational policies and procedures.
  
  

Qualifications, Training & Experience

• Qualifications:
• 3 GCSEs (Grade C or above), including English and Maths, or equivalent relevant work-based experience.
• Proficiency in using Microsoft Word and other IT systems.
• Experience:
• Previous clerical or administrative experience, ideally within the NHS or healthcare setting (desirable).
• Strong communication skills and the ability to remain calm under pressure.
• Demonstrable ability to work effectively within a team and follow procedures.
• Training:
• On-the-job training provided to familiarise you with hospital systems, processes, and policies.
  

Reward & Benefits

• 25 days of annual leave (inclusive of bank holidays), with the option to purchase additional leave.
• 6% employer pension contribution.
• Access to the Employee Assistance Programme, including a virtual GP service and wellbeing support.
• Continuous career development with opportunities for internal progression across the UK.
• Participation in the company’s Share Save scheme and other employee benefits, including a death in service plan.
  
  

Other details

• Job Function Operational
• Pay Type Salary
• Min Hiring Rate £22,620.00
• Max Hiring Rate £22,620.00
  
  

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