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Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What you will be great at:
- Maintain "Printer ticket", levels.
- Reduce machine "downtime".
- Carry out "Basic" maintenance of gaming machines/equipment.
- Deal effectively with customer queries/disputes.
- Promotion of our Metcard rewards to all customers.
- Maintaining a safe and secure working environment.
- Have a complete knowledge of all facilities available to the customers.
- Maintain a pleasant, friendly, and welcoming attitude.
- When required, provide services of food, beverages to members and guests in a courteous and efficient manner.
- Demonstrate knowledge of slot machine/gaming equipment and operation.
- Have a basic knowledge of statutory requirements in term of the gaming laws, liquor laws and other related subjects.
- Assist management in all areas of promotion and customer service as directed.
- Have a good knowledge of all forms of fraudulent behaviour in casinos. This duty includes the immediate reporting of any doubtful or suspicious incident or behaviour to the manager.
- Regularly attend staff meetings and staff training events as and when required.
- Always maintain and reflect the brand values.
- Ensure that the venue is promoted in a positive way through your interactions and communications with guests and visitors to provide a unique and memorable experience.
Essential Skils:
- Outstanding customer service skills.
- Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.
- Methodical and attentive to detail.
- Good manual dexterity.
- Ability to promote all areas of the venue and understand departmental specific operations and services to explain and guide the guests during their visit.
- To be a team player.
- Able to communicate in clear and concise English.
- Positive and upbeat attitude.
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they can be.
PLEASE NOTE: You must be aged 18 and have the right to work in the UK. 
