Employee Relations Advisor

Job Posting Title: Employee Relations Advisor

Job Description Summary

Another traffic jam, train strike, bus has broken down, the cost of petrol … won’t affect you!

Go downstairs, make a cuppa and switch on your laptop. It’s as simple as that!

Permanent remote working, fantastic team, opportunities to learn and develop, progression within the ER Hub and the rest of Capita, fast paced and rewarding role, fun environment, time banking … oh yes, and lots to do to keep you out of mischief!

As an ER Advisor in the ER Hub you will provide advice and expertise to managers and employees, covering all employee relations issues and employment legislation, across Capita (UK and ROI), and you will play a key part in our continued success.

We work Monday to Friday, 37.5 hours a week, from wherever we live in the UK, as long as you have good WIFI, we want to hear from you!

Come and join us – what’s not to like?

Job Description

What you will be doing?

• Providing consistent ER advice and guidance to managers and employees including;
• Absence management, welfare and OH referrals
• AWOL, Performance, Disciplinary and Grievance
• Appeals
• Flexible Working
• Facilitating a proactive approach to absence management to ensure a smooth return to work
• Raising awareness of the importance of undertaking maternity, DSE, stress and other risk assessments. Supporting the business in managing mental health issues and creating a healthy work environment
• Ensuring accurate and timely recording and management of ER cases on the case management system
• Acting as the initial point of escalation from the ER Assistants

What we’re looking for:

• Team player
• ER Advisory experience, a good working knowledge of theory, legislation, and best practice
• CIPD qualified desirable but not essential
• Shared service centre experience preferable but not essential
• Excellent written and telephone communication skills
• Well organised, with ability to work to tight deadlines and excellent attention to detail

What’s in it for you?

• Remote working
• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. We are even trialling time banking which, if continued, will mean you can have an extra 12 days off per year!
• Flexibility through time banking
• Opportunities to develop and progress
• Paid volunteering day with a charity of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.