Enterprise Account Manager

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

As an Account Manager, you’ll drive revenue growth by managing existing accounts and securing new business. Reporting to the Enterprise Sales Manager, you’ll promote the full TalkTalk Business portfolio, build strong client relationships, and identify opportunities to expand account value.

You’ll collaborate across teams to deliver excellent customer experiences, reduce churn, and grow our customer base through upselling, cross-selling, and lead generation. Your team will also conduct account reviews and whitespace analysis to increase product adoption and maximise customer value.

Responsibilities

The responsibilities for the role include, but are not limited to:

• Build and maintain strong, long-term relationships with key decision-makers and influencers across your account base, from C-level down.
• Conduct regular strategy and status meetings to stay aligned with client needs and uncover new opportunities.
• Drive revenue growth by increasing account spend, reducing churn, and achieving Total Contract Value targets through new business, upselling, and cross-selling.
• Convert leads into qualified opportunities, secure referrals, and close deals from a well-managed pipeline.
• Act as the primary point of contact for customer requirements and projects, positioning yourself as a trusted advisor.
• Collaborate with internal teams (e.g. Commercial, Pre-Sales, Customer Services) to deliver seamless customer experiences and ensure compliance with processes.
• Meet activity and productivity KPIs, and contribute to ad-hoc campaigns that support business objectives.
• Maintain accurate CRM records and provide reliable pipeline forecasts.
• Respond to manager requests promptly and participate in ongoing training and self-development.
• Follow up on marketing campaigns to maximise engagement and sales opportunities.
• Communicate clearly and persuasively, articulating the value of TalkTalk Business solutions.
• Take ownership of customer issues, ensuring timely resolution and a positive outcome.

Skills and experience we are looking for

• Proven experience in telecommunications and account management.
• Strong commercial awareness, with the ability to forecast revenue and manage churn.
• Excellent communication skills, able to present clearly to both customers and internal teams.
• Familiarity with technologies such as SD-WAN, Cisco Meraki, and hosted telephony is preferred.
• Confident in articulating the value of commercial propositions to clients.
• Proactive in resolving customer issues and driving positive outcomes.
• Skilled in managing pipelines and providing accurate forecasts.
• Committed to maintaining up-to-date product knowledge and market awareness.
• Able to work independently and collaboratively, sharing knowledge and supporting team success.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Adaptable to new systems, processes, and a fast-changing environment.
• Creative problem-solver with a positive, solution-focused mindset.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be #ACE!

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.