Enterprise Customer Success Manager (German Speaking)

Farnborough, England, United Kingdom

12/19/2024

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

About Enlighted

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

We are looking for a German Speaking Enterprise Customer Success Manager who will be the point person for the top customers with technical programs by partnering with several cross-functional teams to identify and address technical requirement adherence in a proactive manner.

Please note we are unable to offer sponsorship for this role so the successful candidate must have permanent right to work in the UK.

You’ll make an impact as you:

• Learn the customer engagement role and develop foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnership with other account team leaders.
• Gather information on the business objectives for customer organizations, identify customer needs, and create a shared plan to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders.
• Drive conversation with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
• Plan a portfolio of work to drive outcomes aligned with customer’s prioritised solutions and workloads.
• Capture, communicate, and bring forward recommendations from customer insights to sellers in identifying and producing opportunities while collaborating with internal teams and sellers to help identify growth opportunities through account planning and delivery execution.
• Lead and be accountable for the direction of solution deliveries while securing resources to deliver on customer obligations.
  
  

You’ll win us over by having the following qualifications:

• Extensive customer facing experience in either Customer Success, Consulting, Sales, or Solution/Sales Engineering.
• Proven experience using Salesforce or other CRM tools such as Gainsight.
• Fluent in German
• Bachelor’s degree required.
• Willingness and ability to travel up to 25% to meet with customers.
  
  

Preferred Experience:

• Demonstrated ability in a Customer Success Manager role.
• Experience working in the Corporate Real Estate or CRE Tech/ SaaS industry.
• Experience operating enterprise SaaS and/or IoT products.
• PMP or similar certification.
  
  

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
  
  

We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.