Estates Helpdesk Manager

Hours of work: Full time

Contract Type: Permanent

Salary: £38,100 - £43,751 per annum, depending on skills and experience [Band D]

Directorate: Resources

Location: Kew Gardens, Richmond

Closing Date: 22/06/2025

Do you want to be part of building the future at Kew and Wakehurst, work with a diverse team of experts in one of the world’s leading Botanic Gardens? Do you have a background in customer service, working with CAFM (Computer Aided Facilities Management) systems, experience in managing a team and enjoy a fast-paced working environment within a progressive team? If so, this role could be for you…

We are looking for a dynamic person to lead our Estates Helpdesk team. Your role as Estates Helpdesk Manager is fundamental to the day-to-day operationof the Helpdesk and our Operational Maintenance services. Your strong administration skills and attention to detail will compliment our team of highly skilled individuals who are key to the care and maintenance of both our Kew and Wakehurst sites. We deal with a high volume of activities, often against tight timescales, and consequently this role is busy, varied, requires excellent attention to detail and the ability to prioritise accordingly.

Interviews are due to take place on 7 July.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.