Estates/Property Coordinator

Who are McDonald’s?

McDonald's is the largest family restaurant in the world, serving approximately sixty-nine million customers across more than 36,000 restaurants a day, in more than one hundred countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average four million people a day. It has operated in the UK since 1974, and the business is growing continuously with more than 1,400 restaurants and over 136,000 employees.

McDonald’s UK & Ireland has a consistent record of investing in the development of its employees and offering flexibility as part of its commitment to being a modern and progressive company. Every year it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world.

We are dedicated to using our scale for good: good for people, our industry, and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people, and our partners.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s, and in the UK and Ireland we are working hard to be the UK & Ireland’s best-loved restaurant company.

Our values drive our culture and shape our beliefs, our priorities, and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

The Opportunity

We are seeking an organised and proactive team assistant to support the Head of Estates and facilitate the smooth operation of our team. This role combines personal assistant duties with administrative and operational responsibilities, ensuring efficiency and collaboration within the department. The ideal candidate will be a dependable problem-solver, an excellent communicator and a highly organised individual with a proactive mindset.

What will my accountabilities be?

Key Responsibilities

• Provide administrative support to Head of Estates and team, including scheduling meetings, managing calendars, and handling correspondence.
• Maintain accurate records and databases related to property management, maintenance schedules, and compliance documentation.
• Coordinate and liaise with contractors, suppliers, and service providers to ensure timely and efficient delivery of services.
• Assist in the preparation of reports, presentations, and other documentation as required.
• Handle incoming inquiries and requests, providing information and assistance as needed.
• Support the team in the planning and execution of estates projects and initiatives.
• Monitor and manage office supplies and equipment for the Estates department.
• Provide Personal Assistant support to the Head of Estates.
• Oversee General and Administrative (G&A) department account. Assist in annual budget planning, tracking expenditures, and ensuring budgetary compliance.
• First point of contact for Ad Hoc requests and queries. Provide timely and effective solutions or escalate issues to the appropriate team member.
• Facilitate and organize key team meetings, including scheduling, preparing agendas, and ensuring effective follow up on actions.
• Support the coordination of team activities and initiatives to drive engagement and alignment.

What Team will I be a part?

Part of the Estates Team within the wider Development Team (including Acquisitions and Construction) and work closely with Operations, Finance and Legal partners.

Who are my customers?

Internal:

• Works closely within the Property team reporting to the Head of Estates
• Cultivate and promote working relationships with key internal partners including Finance, IT, Legal and Global

External:

• Build positive relationships with retained agents, external suppliers, consultants, and contractors.

What background do I need to have?

General Skills

• Proven experience as a Team Assistant, Personal Assistant, or similar administrative role.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Attention to detail and accuracy in all aspects of work.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to handle confidential information with discretion.
• Proactive, self-motivated, and adaptable to changing priorities.
• The ability to work in a busy environment and remain calm under pressure.
• Willingness to learn and develop new skills.

Technical Skills

• High standard of proficiency in all Microsoft Office programs, particularly Excel.
• Property experience and qualifications are highly desirable, whether this is a degree or on the job experience.
• Experience in budget management or financial reporting would be desirable.
  
  

At McDonald’s we are People from all Walks of Life...

“At McDonald’s, we are people from all walks of life…

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”