Introduction
There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
Job Description
The External Affairs and Campaigns Manager will understand policy and public affairs to coordinate campaigns that enhance Heathrow’s reputation. They will create engaging content for stakeholder engagement and lead the team’s measurement and evaluation metrics.
The role involves building relationships with key stakeholders, requiring travel across the UK. The Manager must thrive in a busy environment, prioritize issues, maintain Heathrow's reputation, work under pressure, and connect with diverse stakeholders.
This position is part of Heathrow’s Policy and Public Affairs team within the Communications function. The Manager will collaborate with colleagues to support campaigns and contribute insights to strategies and business priorities.
The role will require the individual to participate on Heathrow’s on-call Incident Response Team and will work outside of normal office hours as required including attending conferences and stakeholder dinners.
Your role will involve
- Collaborating with the team and Heathrow's communications agencies to develop, deliver, and coordinate Public Affairs and Policy campaigns that effectively communicate Heathrow’s unique role as the UK’s only hub airport to Public Affairs stakeholders.
- Establishing and maintaining positive and meaningful relationships with a select group of strategic stakeholders.
- Coordinating the creation of content and resources to support the ongoing engagement efforts of the Policy and Public Affairs team.
- Managing the team's measurement and evaluation metrics, providing quarterly reports to the Public Affairs and Policy team and senior leaders within CCC on team impact and progress towards strategic goals and sentiment within key stakeholder groups.
- Participating in an on-call Incident Response Team.
These Skills Are Essential
- A highly organised individual and has an understanding of the political landscape. They will be able to anticipate what is required for successful stakeholder engagement and be proactive in creating engaging content.
- An excellent team player and is able work with colleagues to develop campaigns that deliver for multiple stakeholders. They will take a proactive approach to updating and sharing information with colleagues.
- A creative thinker who is able to suggest different ways of doing things.
- Outstanding written and verbal communication skills.
- This role requires a high level of personal resilience. The individual should be able to deal with highly pressurised situations and step in to support colleagues in the team where required.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
