Facilities Director, EMEA

About Morningstar: Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management. Operating in 32 countries, Morningstar supports financial advisors, asset managers, retirement plan providers, and more with comprehensive investment solutions.

The Role: The Global Facilities & Real Estate team is part of the Corporate group at Morningstar, which unites a variety of functions including facilities, design, marketing, finance, people & culture, corporate communications, legal, compliance, strategic planning, and technology. This group shares a common goal of keeping our business running smoothly. Each of these functions plays an essential role in supporting our company’s infrastructure, day-to-day operations, and ongoing strategic initiatives.

We are seeking an experienced and dynamic Director of Facilities to lead FM Services in our EMEA region. Our offices are an important factor in making Morningstar a great place to work, and this role is key delivering an outstanding experience for everyone who comes into our space. The role is based in Morningstar’s London office, and oversees the entire EMEA portfolio, which is currently made up of 17 offices ranging in size from 9 to 4600 square meters; it includes co-working spaces, offices acquired through acquisition, and facilities custom-built to Morningstar’s exacting workplace design standards. The Director of Facilities, EMEA role is critical in managing the physical spaces, and the facilities team members who support these spaces, with a unified goal of providing consistently excellent experiences for our customers, co-workers and partners.

This is an on-site role and the Facilities Director will be expected to work from the London office 5 days per week.

What You’ll Do

• Oversee Morningstar’s offices in the UK, Europe, Dubai & South Africa, ensuring that all spaces are in good working order and that day-to-day business can be conducted safely and efficiently.
• Establish and maintain relationships with regional leadership, local leaders and key stakeholders to enable continuous feedback on team performance.
• Motivate, lead, mentor, and coach team members to deliver excellent service while maintaining high levels of employee engagement.
• Implement and monitor adherence to Morningstar’s global facilities policies and procedures across the EMEA portfolio.
• Help to develop and monitor regional and office-level key performance indicators.
• Participate in and drive innovation on sustainability-related initiatives for facilities, including but not limited to reporting on carbon footprint metrics for all Morningstar offices in EMEA.
• Provide leadership for the successful implementation of facilities projects, including office moves, hoteling implementation, space restacks, additional space build outs, etc.
• Proactively manage complicated facilities matters that arise in the region to ensure professional and timely resolution, with ample communication.
• Participate in annual and periodic budgeting processes, as well as stay within established budgets for recurring and one-off facilities expenses in the region.
• Actively participate in the creation, implementation, maintenance and testing of the business continuity plan and business impact analysis for the Facilities function in each of the portfolio’s offices.
• Maintain positive relationships with landlords, sub-contractors, suppliers, architects, consultants, and employees.
• Ensure compliance of the offices with regulation, including the Health & Safety domain.
• Negotiate contracts with Facilities suppliers.

Who You Are

• Significant experience working in facilities management (we’re expecting to see applicants with more than ten years of experience in this space)
• Customer-oriented with a strong service mentality.
• Results-driven, process-oriented and individual obsessed with continuous improvement mindset.
• Strong problem-solving skills—identifying and resolving problems in a timely manner and gathering and skillfully analyzing information.
• Strong planning and organizational skills—prioritizing and planning work activities, using time efficiently and developing realistic action plans.
• Ability to adapt–adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.

Ready to Shape the Future? At Morningstar, every hire we make strengthens our mission to empower investor success. Apply now and help shape the future of investing with us.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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