Facilities Manager

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

We currently have a great opportunity for a Residence Manager (FM) to join our team onsite at Byron House, Nottingham.

This is a permanent position working 37.5 hours per week between the hours of 08:00-18:00, Monday - Friday. The salary is £39,636 per annum.

This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the agreed Service Level Agreements (SLAs), whilst promoting a culture of customer service excellence within the team and ensuring high levels of customer satisfaction are always achieved.

Key responsibilities include:

• The supervision, recruitment, induction, training (including identifying training needs) and appraisals for all cleaning and Front of House staff
• Monitor staff performance and manage issues as necessary
• Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
• Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
• Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA
• Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
• Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
• Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
• Manage enquiries and complaints effectively, escalating as necessary
• Liaise with the wider UPP team, residents, University clients, and if required, confidentially connect with the Warden and JCR representatives on site in relation to student welfare

We are looking for you to already have experience of managing multi-disciplinary teams in a similar fast paced environment. You will also have knowledge and understanding of financial management and reporting, IT packages/databases, health and safety legislation, statutory H&S testing, and experience of long-term planning and overseeing day to day operations.

This is a varied and challenging role which requires excellent communication and organisational skills, decision making, flexibility, attention to detail and the ability to prioritise workloads and resources, in order to meet deadlines and provide a great customer experience.

You will also be prepared to be on an on-call rota and work, with notice additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.

Please Note: First stage interviews will start in the New Year.

In return, we are offering a busy and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, pension, life assurance, enhanced family leave policy, training, two paid volunteering or personal development days and cycle to work scheme. Check out our website for more information about UPP, our culture and benefits.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and also help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.