Facilities Operations Director

London, England, United Kingdom

5/7/2025

Murphy is recruiting for a Facilities Operations Director to lead the Murphy Facilities Management team across the UK&I. This role ensures high service levels, legal compliance, and safety within an annually agreed budget.

Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources.

We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance.

A day in the life of a Murphy Facilities Operations Director

• Procurement, management, and tendering of all outsourced contracts for FM.
• Management of outsourced contracts through KPI’s and regular monthly reporting.
• Reports on FM incidents across the UK&I offices and closing out of issues.
• Leadership and management provided to the Facilities Manager and all the Murphy Facilities Management team.
• Liaising with the Facilities Manager, each Facilities Coordinator & Principal Tennant to ensure service charge budget is being recouped adequately from internal and external sources as appropriate.
• Maintain a CAFM system in line with compliance legislation ensuring that Murphy provide not only a safe and legal environment but that all elements are readily available for audit purposes.
• Ongoing management of hard and soft FM - including building fabric, external areas, internal and external landscaping, all M&E systems, consumables, operational security and systems, pest control, cleaning, waste disposal, archiving and lifts/escalators, boilers, HVAC, LOLER, F-Gas, and fire regulations.
• Management of all outsourced vending type contracts and ways to constantly improve this provision which include canteens, vending machines, water machines etc.
• Establish a Planned Preventative Maintenance (PPM) system within the Murphy estate supporting the avoidance of incidents and issues.
• Producing business cases which cover new projects which can improve the office environment and demonstrate lifecycle costing and capital costs.
• Energy and utility management across all offices to ensure this is being reduced over the long term and that sustainable options are being developed/utilised.
• Ensure incidents and requests are dealt with efficiently and professionally and that they are closed out and monitored effectively through a service desk provision with a view to providing monthly service metrics.
• Participate and engage fully in company appraisal/performance review processes and constantly work to improve your individual, your team and the wider group’s performance.
• Conduct surveys with Murphy employees and gain feedback on where systems and facilities can be improved.
• Ownership and implementation of a green travel plan throughout the Murphy estate to improve sustainability and reduce reliance on individual cars.
  
  

Still interested, does this sound like you?

• 5 years’ experience managing hard and soft FM services.
• Ability to use CAFM tracking incidents and provide reports.
• Ability to understand accountancy reports and compare against budgets.
• Ability to demonstrate “state of the art” FM systems where they can help and improve Murphy
• Experience in working in a “hot-desk” or “Agile” working environment and have detailed knowledge of the roll out of these types of working practices.
• Understanding of M&E systems to the extent to be able to refer the issues to a specialist, ability to interrogate reports from specialists.
• Project management methodology knowledge desirable.
  
  

What’s in it for you?

• 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
• Discretionary annual bonus and annual salary review
• Above market rate contributory pension scheme
• Life assurance, health screening and enhanced sick pay
• Enhanced maternity and paternity pay and a maternity returners bonus
• Extra weeks holiday for all employees getting married and a wedding bonus
• Subsidised canteen facilities in core locations
• Dedicated and continued investment in your professional development
• Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
  
  

About Murphy

Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.8b and £39m Invested in environmentally friendly plant there really is #MoretoMurphy

If you are unable to apply via the usual process, please call Sarah Lindley on 07568 607759 to discuss in more detail.

Murphy is unable to employ anyone who does not have the legal right to live and work in the UK