Field and Planning Adminstrator

Manchester, England, United Kingdom

12/9/2024

Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Contract: Permanent, 40 hours Mon-Fri

Salary: Up to £28,000 DOE

Hours – 08:30 – 17:00

About M247

Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.

What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.

Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.

But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

Position:

The role:

The Field Engineering Planner will be responsible for coordinating and assigning tasks to a team of field engineers who handle the installation, repair, and decommissioning of customer services, with a primary focus on radio connections. The role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality service delivery. The ideal candidate is detail-oriented, highly organised, and experienced in resource planning and field operations within the telecommunications industry.

Key Responsibilities:

Task Allocation and Scheduling:

• Plan, prioritise, and allocate daily tasks for a team of field engineers to ensure timely installation, repair, and decommissioning of services.
• Develop and maintain efficient work schedules that optimise engineer productivity and minimise downtime.
• Monitor project progress and adjust schedules as needed to address any delays or issues.
  
  

Resource Coordination:

• Ensure that all necessary tools, equipment, and materials are available for field engineers to complete their tasks effectively.
• Coordinate with theWarehouse team to manage stock levels for installation and repair materials.
• Maintain up-to-date records of resources and communicate any requirements or shortages to management.
  
  

Customer Service and Communication:

• Collaborate closely with the customer service and project management teams to ensure alignment on installation and service timelines.
• Provide timely updates on service delivery to relevant internal stakeholders and escalate issues when necessary.
• Address customer inquiries related to service schedules and field operations when needed, ensuring clear and professional communication.
  
  

Data and Performance Tracking:

• Track and report on field engineering KPIs, including completion rates, time-to-resolution, and task turnaround.
• Analyse data to identify trends or potential areas for efficiency improvements in scheduling and resource allocation.
• Provide regular performance reports to the Field Engineering Manager, including insights and recommendations.
  
  

Continuous Improvement:

• Identify opportunities to improve scheduling, task allocation, and field service processes, focusing on enhancing service delivery and team efficiency.
• Implement best practices and process improvements to optimise field engineering operations.
• Stay updated with industry trends in telecommunications field operations and incorporate new approaches where relevant.
  
  

Requirements:

• Minimum of 3-5 years of experience in field engineering planning, scheduling, or operations within the telecommunications industry.
• Strong knowledge of radio connections, network installations, and repair processes.
• Proficiency in scheduling software and tools; experience with field service management systems is highly desirable.
• Excellent organisational skills, with a proven ability to manage multiple priorities and adjust to changing demands.
• Strong interpersonal and communication skills, with the ability to coordinate effectively with both technical and non-technical teams.
• Analytical and problem-solving skills, with a focus on optimising processes and improving efficiency.
  
  

Other information:

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:

🌴 Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

💪 Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

🌟 Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.

🏦 Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.

📚 Learning Path: We support your professional growth by helping you attain relevant qualifications.

👩👦 Family Matters: Enhanced Paternal Leave ensures you never miss those important family moments.

🤝 Support System: The Employee Assistance Programme is here whenever you need a helping hand.

🚀 Ignite Your Potential: Our dynamic environment fuels growth and innovation.