Field Service Engineer - Oxford/Reading/Slough

Epsom, England, United Kingdom

12/20/2024

We are looking for a Field Service Engineer to join our team.

Do you have experience working with laboratory equipment? or Do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers?

We are looking for a Field Service Technician for our Laboratory Instruments department at Sartorius. In this role, you will be responsible for installing, servicing, repairing, calibrating laboratory weighing equipment, such as balances, centrifuges, and water purification systems on customer sites in the Oxfordshire and South UK area whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom facility.

The team consists of 13 professionals, and we are looking forward to shaping the future with you.

This position is available full time. You will be working in the field and ideally living near Oxford, Reading, Slough, or Milton Keynes, or living near the M4 motorway corridor with reasonable commute to London. There may also be some national and international travel required.

Grow With Us – Your Responsibilities

• On a daily basis you will be responsible for providing service and customer support during field and in house visits
• You will manage all on-site maintenance, installations, repair, calibration, diagnose errors or technical problems and determine reasonable solutions
• You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner
• Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites
• You will work closely with technical team and share information across the organization
• Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service
  
  

What Will Convince Us

• Ideally you have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline
• You may have experience with laboratory weighing equipment ie.: balances, centrifuges or water purification systems or other equipment, however training will be provided
• Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics etc.)
• Ability to troubleshoot, test and service technical equipment
• Ability to work autonomously and unsupervised
• Ability to work flexibility and efficiently and to adapt quickly to changing work schedules
• Willingness to travel
• Strong customer service skills and great communication skills
• Full – driving licence
  
  

In order to commence working with us, the successful candidate will have the right to work in the UK.

What We Offer

As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
• Work-life Balance: Remote options, flexible work schedules
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
• Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
  
  

Attractive Working Conditions

• 37.5 hours working week
• 25 days annual leave plus public holidays
• Annual option to buy, sell or carry over annual leave
• Company car
  
  

Health & Wellbeing

• Competitive benefits package, including:
• Private Medical Insurance
• Private Dental Insurance
• Group Life Assurance
• Travel Insurance (Employee Paid)
• Salary Sacrifice Health Assessment Service
• Salary Sacrifice Cycle to Work Scheme
  

Planning Ahead For Your Future

• Group Personal Pension Plan
• Group Income Protection
• Salary Sacrifice Will Writing Service
  
  

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers