Field Service Technician
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Field Service Technician - UK
JOB SUMMARY
The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients. The service area for this role is in and around Birmingham, UK.
CORE RESPONSIBILITIES
● Attend all service calls within the client SLA.
● Ensure the client system performs as required through on-site troubleshooting and repair.
● Recommend products that require replacing at clients' sites in order to get their systems working.
● Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
● Correct use of Mood Media service App and client portals.
● Maintain the correct level of buffer stock at all times.
● Supports and develops colleagues’ knowledge within the same team and wider global teams.
● Works with the client satisfaction team to help better improve our client's experiences with our service teams.
● Performing additional duties, responsibilities, and small installation projects as assigned
KNOWLEDGE, SKILLS AND ABILITIES
● Excellent audio-visual product knowledge with experience in service and fault finding.
● Knowledge of 100v and low Z audio systems used in commercial environments.
● Knowledge of display technology ( LCD, Projectors and LED ).
● Min 5 Years of industry or associated industry (within an AV environment) experience.
● Demonstrable and experienced with IT networks.
● Valid Passport with no travel restrictions.
● Clean Driving license
● Excellent written and verbal communication skills.
● Ability to facilitate scheduled deadlines and manage multiple projects.
● Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
● Working with Change
● Customer-Centric Approach
● Managing Self and other team members
● High Level of Customer Focus and Contact
● Understanding the Business
● IT knowledge and ability
● Good Level and detailed AV Product knowledge and awareness
● Flexible on working hours to meet the business needs
● Be available to work outside of normal working hours as required.
Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
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