Field Services Lead - Mac

This is an excellent opportunity for Field Services Lead Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Responsibilities

• Responsible to Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
• To Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business Answering to customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, managing updates and providing technical support.
• Hands and feet support for network, server and conferencing teams
• Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.
• Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software Assist in developing and documenting improvements to current processes
• Provide technical support for events, video conferencing, and audio/visual setups.

Experience and Required Skills

• Should have Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required.
• Should have Experience in Mac Operating system installation.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
• Experience with a ticketing system- ServiceNow Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership