Field Technician
Company
Location
London, England, United Kingdom
Posted At
6/12/2025
Advertise with us by contacting: [email protected]
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Description
Must be based in Birmingham or nearby.
Job Summary
The Birmingham based Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
Core Responsibilities
Excellent audio-visual product knowledge with experience in service and fault finding.
Job Summary
The Birmingham based Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
Core Responsibilities
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned
Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology ( LCD, Projectors and LED ).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
- Working with Change
- Customer-Centric Approach
- Managing Self and other team members
- High Level of Customer Focus and Contact
- Understanding the Business
- IT knowledge and ability
- Good Level and detailed AV Product knowledge and awareness
- Flexible on working hours to meet the business needs
- Be available to work outside of normal working hours as required.
- Enhanced training and certification
- Career progression.
- KPI - Cost per Call.
- KPI - 1st Time fix
- KPI - SLA achievement for tasks.
Advertise with us by contacting: [email protected]
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