File Inception Team Member

Manchester, England, United Kingdom

12/12/2024

Why join us?

The file inception team at DWF are hiring for a Team Administrator based in Manchester. The role will be a hybrid working pattern after the initial training period.

As a File Inception Team Administrator, you will be the first point of contact within the firm when it comes to new instructions coming into DWF. This is an excellent first step for anyone wanting to expand their career in legal administration with exposure to key stakeholders, both internally and externally, and to our litigation processes and procedures. You will have insight into how cases are compiled and will become familiar with some of the litigation processes and procedures.

Responsibilities

• Processing instructions for all new matters.
• Ensuring that all cases are opened within the full requirements of the clients and internal SLAs.
• Accurate data entry of information on to a case management system.
• Ensuring files are opened in time to meet with specific court deadlines related to the file.
• Handling incoming calls relating to new or existing matters and fielding enquiries.
• Receiving unreferenced items of mail and obtaining the required detail by making outbound calls to related parties.
  
  

What will help you succeed in this role?

Essential

• Experience within Microsoft office, considerably outlook.
• The ability to work well as part of a team in addition to being comfortable working autonomously.
• Focused, have an eye for detail and can work to a stringent process and timetable within a bespoke case management system.
• The Ability to read and extract relevant information from clients' instructions is key to success in this role.
• The ability to meet a daily file opening target.
  
  

Desirable

• A background in Law would be advantageous however it is not essential.
  
  

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.