Financial Assistance Supplier Manager (Collections)

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Introductory phone-call with recruiter

Stage 2 - Role related interviews

Hybrid working: This role can be based from either our Cardiff or Manchester office with a minimum of 10 days per month spent in the office, and the rest from home.

About the role:

Reporting to the Head of Financial Assistance, our Financial Assistant Supplier Manager will work to ensure our 3rd party relationships are effective and promote the best customer journey. You will be experienced in running tender processes, engaging with new suppliers and monitoring performance of suppliers.

Key responsibilities include:

• Manage and lead performance against SLA's, delivery of outcomes and realisation of benefits.
• Day-to-day management of services, act as an escalation point for material issues and ensure the oversight at a relationship level compliments the operational oversight.
• Ensure day-to-day service operates within Departmental RCSA
• Key operational contact point for Vendor Management Office (VMO) liaising on Due Diligence and Reporting activity, ensuring timely completion commensurate to vendor categorisation in-line with company policy
• Ensure meeting governance structure is adhered to and that all meetings at all levels are arranged and take place, with the correct stakeholders, artefacts and are formally evidenced.
• Managing overall change governance.
• Complete and maintain exit strategy and plan.
• Complete supplier assurance review alongside internal stakeholders.
• Ensure that a consistent level of oversight is being maintained to gain a holistic view of the relationship
• Track ongoing risks and issues and ensure that they are treated with the correct degree of urgency
• Track expenditure for supplier and maintain an ongoing commercial view of the relationship.
• Manage supplier management controls and governance in the context of the relevant policies and risk and regulatory framework supply base.
• Actively seek ways to reduce cost and risk and improve performance and value
• Driving value and identifying efficiencies during the term of the contract
• Building a strategic relationship and managing senior management expectations including Middle and back-office outsourcing, Front Office technology, investment compliance, regulatory reporting, and valuations services

• Strong interpersonal and organisational skills
• A risk mindset with the ability to balance operational need
• Excellent stakeholder management and communications skills
• Commercial acumen
• Collections experience with previous experience of managing 3rd party relationships.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.