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Job Description
Role: Fitness Coach.
Location of work: Royal Wharf - Silvertown ( E16 5BG).
Hours of work: 40 per week, 5 Shifts across Monday to Sunday.
Duties & Responsibilities
- To support the Health Club Manager with all operational aspects of the leisure facility.
- To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
- To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
- To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
- To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
- Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
- Proactively ensure the smooth and professional running of the leisure facility.
- Teach exercise classes to residents/guests of the leisure facility.
- When required train residents/guests in personal training.
- Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
- Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
- Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
- Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
- Smile; be friendly, helpful, and courteous to all residents and guests.
- Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
- Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
- Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
- Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones .
- Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
- Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break.
- If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.
- Check and initial the communications log on a consistent basis and communicate with the HCM on an ‘as needed’ basis.
- Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
- Attend all weekly departmental meetings and any other staff meetings, as arranged.
- Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.
- Continue your own ongoing education and training, in conjunction with that provided by the leisure facility/BPL.
- Accept and complete all assignments deemed appropriate by the HCM/Resort Management/BPL.
- Submit requests for time off to the HCM.
- At all times represent the leisure facility and yourself in a professional and positive manner.
- Maintain a personal clean, neat, healthy and professional appearance. Correct and complete uniform must be worn at all times .
- Abide by all the Resort/BPL/Company policies and procedures.
- Cover the fitness reception as and when required.
- The post-holder may be required to perform other duties to those listed above, for example, assisting with special events or functions, pool testing.
- The post holder may be required from time to time to work within other Resort leisure facilities and therefore may not be based on one single site.
- To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the team.
Skills, Experience & Qualifications
- Proven ability to build strong working relationships with clients.
- Passionate, lively, approachable and charismatic.
- Pro-active self-starter.
- Good team player.
- Ability to offer constructive advice to others.
- Good working knowledge of health & safety.
- Face to face customer services experience.
- Experience in delivering fitness training classes.
- Recognised fitness qualification Personal Trainer Level 3 or above.
