Front of House Executive

London, England, United Kingdom

12/13/2024

Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for a Front of House Manager to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment.

The Role

This is a highly varied and hands-on role where you will:

• Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery
• Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience
• Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations
• Use the event booking system to manage room setups, supplies, and special requests
• Maintain high standards of cleanliness and organisation in all hospitality spaces
• Occasionally arrange and manage additional agency staff during busy periods
  
  

Key Responsibilities

• Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally
• Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues
• Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards
• Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments
• Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement
  
  

Key Competencies

• Leadership: Inspire team spirit and high performance
• Customer Focus: Display a professional and positive attitude toward clients and colleagues
• Organisation: Demonstrate strong time management and the ability to prioritise tasks
• Adaptability: Handle day-to-day challenges with a proactive and flexible approach
  
  
  

Requirements

• Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting
• Strong hands-on management experience and a willingness to assist in daily operations
• Excellent communication and interpersonal skills
• Competency in using event booking systems (training provided if necessary)
• A focus on delivering a first-class client experience
  
  
  

Benefits

• Salary £35,000-£40,000 per annum
• Hours: 07:00 - 15:00 (flexible depending on workload)
• Free Lunch
• Pension
• Travel allowance
• 22 days holiday + bank holidays