Front of House Manager

Knights is a legal and professional services business with around 1,500 colleagues delivering premium quality professional services to more than 10,000 clients from 26 office locations across the UK. We empower our people to deliver outstanding advice to enable our clients to achieve their goals, allowing us all to thrive.

Our clients receive the best service in the sector; combining the flexibility to service their needs on an individual level but doing so at scale with consistently excellent levels and quality of service. Knights invests in the very best talent to enable the team, through our structured, modernised approach and supporting technology, to focus on understanding our clients’ drivers thus building strong, longstanding and growing relationships with our clients. This approach is at the heart of our vision to build the leading, full service legal and professional services business outside London.

The Office Services Team

Office Services is part of the Business Services team operating from a central base largely out of the Stoke office. We are responsible for the day to day running of all of the Knights offices with a core central team and, unlike the other operational teams, also have Office Hosts in our offices providing local representation.

Job Description – Front of House Manager

The role of the Front of House Manager is to deliver a premium experience locally to all those within the office environment. This is achieved by providing support to colleagues and hospitality to guests by actively encouraging the maintenance, and development, of the Knights culture and standards by creating a positive, support and respectful environment for everyone.

As a Front of House manager, you will report into the Group Front of House Manager and work with the supervision and co-ordination of the central Office Services team to provide local support for all activities taking place within the office including:

Leading a small team of four;

• Allocating breaks throughout the day, including lunch
• Allocating working positions, ensuring front of house is never left unattended
• Checking all areas of The Brampton are are clean, tidy and fully stocked.
• Regular floor walks
• Ordering stock including consumables and stationery
• Leading at events for set up and set down
• Reporting cleaning/facilities issues via the app
• Being aware of all visitors into The Brampton
• Checking meeting rooms throughout the day

Plus all duties of office host as below;

• Being an ambassador for Knights, welcoming all guests into our office, ensuring they are given a warm welcome by meeting guests at the door, taking their coats, offering refreshments and ensuring their comfort during their time with us
• Working independently or (where relevant) in tandem with another Office Host to oversee hosting of the office in accordance with Knights policies and practices which include:
• Ensuring a tidy working environment is maintained including a clear desk policy
• Keeping appropriate levels of stock of consumables and stationery by placing regular orders with the central procurement team
• Working with the Hospitality team to ensure events/lunches are set up appropriately and run smoothly, ensuring any requests made to you are redirected correctly
• Setting up meeting rooms appropriately with refreshments and ensuring these are refreshed as and when required
• Dealing with post - opening and distributing incoming post and parcels; and ensuring that outgoing post is sent on time each day
• Welcoming new joiners – orientating them around the office, making appropriate introductions to colleagues, ensuring their comfort in the office by offering refreshments, assisting with IT issues such as logging in on their desk phones, docking laptops and using printers as well as informing them of key features such as fire exists, bathroom locations and tea points
• Conducting regular floor walks around office to ensure that printers are always filled with the appropriate consumables
• Performing general housekeeping throughout the office during the day ensuring that everywhere is neat and clean with crockery being restocked as appropriate
• Liaising with the central Office Services team to support colleagues with all operational issues including maintenance, booking of couriers and meeting room booking
• Being the primary operational support within your office, supported by the central Office Services team to undertake a variety of operational tasks
• Working with the Office Services Projects Manager to produce and update office seating plans periodically
• Hosting local events and presenting food, beverages and specialist catering within the office
• Reporting maintenance needs and overseeing contractors
• Acting as the local representative for all other Business Services teams (IT, HR, Compliance, Data Management, Finance, Facilities) in each of the offices
• Working alongside the Hospitality team
• Undertaking stock checks to ensure maintenance of suitable levels of stationery and other consumables
• Providing reports to the central team

Skills / qualities required

• Presentable and personable, front of house, strict dress code, position is uniformed
• Attention to detail
• Have excellent written and verbal communication skills
• Flexibility, this position requires early starts (8am) or later finishes (6.30pm)
• IT literate, Microsoft Word, Excel
• Willing to go above and beyond