Front of House Receptionist

Cambridge, England, United Kingdom

1/10/2025

Job Description

Front of House Receptionist

Bupa Health Centre, Cambridge

£17,359 Per Annum, Plus Fantastic Benefits

Part time, 27.5 hours per week

Shifts: 9am-3pm. Monday – Friday.

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As an Receptionist you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. You’ll ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively and contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

What You’ll Do

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame.
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post
• Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
  
  

What You’ll Bring

• Proven experience delivering exceptional, client focused customer service in person
• GCSE level or equivalent
• PC literate – proficient in MS Office packages
• Team working experience.
• Knowledge of Medical Terminology (desirable)
• Experience working as a receptionist would be preferred, but not essential
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
  
  

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony
  
  

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

If you require information regarding this role in an alternative format, please email: careers@bupa.com

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact serina.kapoor@bupa.com

Time Type

Part time

Job Area

Administration

Locations:

Clinic - Cambridge