General Manager (Automotive Protection)

Primary Details

Time Type: Full time

Worker Type: Employee

General Manager - Automotive Protection

UK (Hybrid)

Permanent

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

Join our Automotive Protection team as a General Manager for the UK, where you'll lead and inspire our business to new heights. This role offers a unique opportunity to collaborate with global peers, drive market growth, and enhance customer loyalty through innovative solutions.

Your new role

Reporting to the Global Head of Automotive Protection, you'll be at the forefront of our partnership with major clients, ensuring efficient claims handling and exceptional customer service. This includes leading both short-term and long-term strategies, creating and delivering a top-notch customer experience with clear and unique offerings.

If you are a problem solver with a passion for growth and a knack for managing relationships, this is the perfect role for you. Embrace the challenge and make a significant impact on our business and customers.

Main responsibilities:

• Strategy & Planning: Lead the development and execution of profitable growth strategies and world-class customer experiences across differentiated distribution channels.
• Business Performance: Contribute to the execution of business strategy, ensuring profitability and performance targets are met, while managing key relationships and partnerships to drive value.
• Policy & Compliance: Oversee the launch of new insurance programs, ensuring compliance with QBE’s policies, legal, and regulatory requirements.
• Root Cause Analysis: Conduct root cause and impact analysis of recurring customer issues, implementing solutions to drive continuous improvement.
• Customer Focus: Develop market strategies and manage relationships with partners to deliver customer-centric solutions, competitive advantage, and growth.
• Financial Management: Manage financial performance, monitor risks, and identify opportunities to improve revenue and cost performance.
• People Management: Foster a culture of accountability and high performance, ensuring clear roles, effective performance management, and employee engagement.
• Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, driving collaboration on product, service, and technology to enhance customer experience.

About You

• Relationship & Communication Skills: Great interpersonal and communication abilities to build trust and influence at all levels within the organization.
• Leadership & People Management: Experience leading teams, driving strategic change, and inspiring operational and strategic success.
• Commercial & Strategic Thinking: Sound commercial judgment with a strategic, innovative approach to problem-solving and decision-making.
• Industry Expertise: Knowledge of the insurance market, particularly in automotive affinity partnerships, auto insurance products, and underwriting practices.
• Business Growth & Performance: Experience of driving sustained, profitable business growth and delivering on business plans within sales and development.
• Cross-functional Leadership: Experience in leading transformational, cross-functional customer initiatives and managing key partnerships.
• Regulatory Knowledge: Good understanding of insurance industry regulations, statutory regimes, and local insurance markets.
• Proven Expertise: Background in auto manufacturer, distribution, affinity partnerships, proposition, and product management in the general insurance sector.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

Motor Trader Industry Awards 2024: Warranty Provided / Value added product of the year

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.