Governance Assistant

Greater Manchester, England, United Kingdom

4/12/2025

Title: Governance Assistant

Contract: 6 month Fixed-Term contract

Hours: Full-Time, 35 hours per week

Persona: Agile with a requirement of 1-2 days a week attendance to the office, but may increase depending on business needs.

Office Location: Stratford, London or Old Trafford, Manchester

Salary: London Weighted £30,455 pa and Outside London/Regional £26,296 pa dependant on experience and location

Closing date for completed applications: 20th April 2025

Government Assistant Role Profile.docx

Why Choose L&Q

• Hybrid/agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 plus bank holidays, rising to 31 days.
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Westfield Health Cash-plan
• Employee discount/benefits portal
• Up to 21 volunteer hours per year
• Great places to work certified 2024-2025
• Best Workplaces for Women
  
  

We are seeking to hire a Governance Assistant with significant experience gained with a governance or company secretariat environment. The role holder will act as the primary key point of contact for handling enquires and the interface between the Governance Directorate and Group Board/Committees as well as other key internal/external customers and stakeholders as required. This role will enhance the capacity of the secretariat and support activities for our regulatory in-dept assessment and governance review.

Key Responsibilities / Deliverables

Team Contribution

• Contribute to the governance team’s achievement of its objectives, whilst operating in line with Trust’s values and delivering excellent customer service at all times
• Be a proactive team member, consistently aiming to improve customer satisfaction and help meet key performance indicators (KPIs).
• Handle basic day-to-day queries from stakeholders, ensuring issues are resolved effectively or referred to the appropriate team member.
  
  

Administrative Support & Business Processes

• Responsible for the provision of high quality administrative services to the Company Secretary and the governance team including general administration, office communications and correspondence, update of governance related documents/polices, diary management and travel scheduling as required.
• Demonstrate levels of personal judgement as required to ensure the effective running of the Governance Directorate
• Act as the key point of contact between the Governance Directorate and Group Board/Governance Groups/Committees in order to ensure the efficient delivery of governance support services including: point of contact for Board member enquiries and information sharing, ad hoc administrative support for Board members, overseeing the Board/Governance Groups/Committees member onboarding induction process , management of the corporate agenda, maintenance of the Board members website or similar, minute taking of Board level meetings and committees if required; delivered with the highest levels of customer service and confidentiality at all times.
• Being able to attend sites, when necessary, must be flexible to travel overnight.
  
  

Collaboration with Stakeholders

• Work closely with Governance Officers, other colleagues and key stakeholders both internally and externally, ensuring effective communication and collaboration.
• Be the first point of contact for internal and external queries or concerns, addressing them according to defined policies and procedures.
  
  

Compliance & Governance

• Ensure that all work complies with governance standards, statutory, and regulatory provisions relevant to the Trust’s operations.
• Follow established procedures to mitigate risks in areas under the jobholder’s control, contributing to the maintenance of a secure and compliant working environment.
  
  

Record Keeping & Systems Management

• Maintain and update relevant Trust records and systems, ensuring accuracy and up-to-date information.
• Maintain and make recommendations for the improvement of the necessary relevant Trust records and systems to maximise efficiency and effectiveness across the Governance Directorate
  
  

Skills & Experience Required

• Strong communication skills with the ability to manage relationships with internal and external stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• Familiarity with basic administration processes and systems.
• Commitment to providing excellent customer service.
• Ability to work both independently and collaboratively within a team.
• Knowledge of statutory and regulatory requirements in an administrative context is a plus.
• Must be flexible to travel overnight.
  
  

Additional Requirements

• A flexible approach to work and a proactive attitude in problem-solving and handling queries.
• Willingness to continuously develop and contribute to team goals and objectives.
  
  

If you are interested in this role and have the experience required, then apply without delay!

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our Commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, Westfield health cash plan, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.