Graduate Data Account Manager

Overall Purpose

Valpak is a dynamic and forward-thinking environment, where innovation is valued. Valpak is continually evolving to address the changing landscape of environmental regulations and sustainability. Valpak is at the forefront of environmental compliance and sustainability solutions, helping to make a positive impact on the planet and a more sustainable, waste-free future.

Valpak Data Insights work with and for our 400+ customers, to build an accurate data set to ensure our customers are compliant with a range of legislative and voluntary commitments. We liaise with suppliers, conduct bespoke weighing services, and use our market leading product and packaging weights database, to fill in the gaps. The result is a detailed, comprehensive data set of the customers business obligations that can be viewed and reviewed in our Insight Platform. In addition to helping our customers to be compliant, we provide actionable insights derived from our data to help our customers make informed decisions & drive towards their sustainability goals.

The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.

The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.

Key Accountabilities

Account Management

• Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, Extended Producer Responsibility, Plastic Packaging Tax, Waste Electrical and Electronic Equipment, and Batteries) across a multi-tiered service offering

Timely and Accurate Submissions

• Ensure all submissions are planned and delivered prior to deadlines
• Independent resource planning and time management for yourself and for support functions
• Responsible for compiling accurate data submissions in order to meet customers’ legal obligations
• Ensuring that data submitted to the relevant authorities complies with legal requirements and regulations
• Attend and lead audits of client’s data collection methods and submissions
• Provide bespoke training and support to customers

Customer Service

• Provide customer service excellence
• Build and maintain strong working relationships with the customers
• Ensure that a regular and appropriate level of communication with the account occurs
• Identify areas for increased interaction and service development

Sector and Service Growth

• Understand the needs and goals of the customers and the industries they operate within
• Work with all of the Data Insights teams to develop service offerings
• Support the Data Insights department in growth goals
• Help to facilitate ongoing training

Skills

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Highly IT literate in MS suite, particularly excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organisation skills

Qualifications

• Full, clean UK driving licence.
• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.

Benefits and Rewards

• Hybrid working available, happy to talk flexible working
• Up to 10% bonus
• Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
• Critical illness, Life assurance & disability income protection
• Option to join private medical insurance, subsidised gym membership, and bike to work scheme
• Contributory pension scheme
• Wellbeing initiatives and support including Wellbeing App access
• MyPerks discounts platform