Group Head of Payments

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

In this role, you will have the opportunity to ensure the Group continues to deliver an efficient and resilient payments service to its saving and lending customers and its third-party service providers.

You will be responsible for advancing the levels of both outgoing and incoming payments and will require the need to identify and deliver strategic enhancements in addition to maintaining the existing core services and relationships with key payment service providers.

Your responsibilities will include…

• Contributing to the delivery of a Payment Services strategy that reflects the increasing demands and expectations of the Group's customers and other third-party stakeholders
• Acting as the business owner both internally and externally for payments performance, issues, risks, technology and third-party requirements throughout the end-to-end payments activity for manual and automated payment processes
• Day to day monitoring and engagement with third party suppliers who support the Financial Support Function
• Representing Payment Services on the Group's Simplification and Modernisation programme to ensure that the future payments operation model delivers the efficiencies and controls expected
• Working closely with the Group Head of Operational Insights and Outcomes to ensure that the Group's future direction in respect to payment services aligns with the current regulatory expectations and monitors industry trends
• Interacting with Vendor Management regarding tender and renewal of supplier contracts
• Establishing a culture of continuous improvement to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience
• Leading, motivating and developing the payments team, providing required training to drive performance and achieve departmental objectives

We are looking for talented individuals who have the experience and knowledge set out below:

• 5+ years experience of working at a senior manager level in a payment services function within Financial Services
• Experience managing a large multi-site financial services function
• Solid experience of managing 3rd party suppliers
• Experience on contract monitoring, renewal and tender (in collaboration with Vendor management functions)
• Demonstrable experience of designing and embedding a payment services strategy
• High levels of experience in identifying Risks and implementing controls

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.