Guest Experience Manager

London, England, United Kingdom

12/9/2024

Guest Experience Manager - Maldron Hotel Finsbury Park

We have an exciting opportunity in our amazing hotel for a Guest Experience Manager. If you are looking to further your career in the hospitality industry, we would love to hear from you as this position could propel you to the next levels of management. So, whether your ambition is to become an Operations Manager, a Deputy General Manager or a General Manager, this position could be your first rung on that ladder. This is an exciting time of expansion for Dalata Hotel Group Plc and there are excellent opportunities on the horizon.

Our hotel boasts beautifully appointed bedrooms, a restaurant with all-day dining and a gym. So, if you are not just looking for a job, but a real career-building opportunity whilst offering excellent service which will exceed our guests’ expectations; we would love to meet you.

Dalata Rewards

• Competitive salary
• Develop with Dalata: Training and Career Development opportunities
• Fully funded apprenticeships
• Save as you Earn Scheme
• Employee Assistant Programme
• Complimentary meals on duty
• Dalata staff rate at Clayton and Maldron hotels across UK, Ireland, Germany and the Netherlands
• Family and friends rates at Clayton and Maldron hotels across UK, Ireland, Germany and the Netherlands
• Food and Beverage discount at Clayton and Maldron hotels
• Uniform
• Eyecare vouchers
• Internal transfers and promotions
• Team social events and activities
• Long service awards
• Pension scheme
• 28 days holiday (including bank holiday) increasing yearly up to 33 day
• Monthly and yearly employee rewards programmes
• Complimentary use of hotel gym
• Refer a friend reward
  
  

Role Objective

Reporting to the Deputy General Manager, the Guest Experience Manager will oversee the running of hotel operations, as well as support all heads of department.

Key Duties And Responsibilities Include

• Oversee day-to-day hotel operations: Food and Beverage, Front Office and accommodation
• Involvement in the strategic planning of the Food and Beverage department
• Opportunity to demonstrate your creative flair in menu creation
• Shared accountability for monthly stocktake and ordering in the Food and Beverage department
• Ambassador of service that exceeds expectation
• Work within budgeted guidelines for food, beverage and payroll cost
• Motivate the team to deliver exceptional guest service including evaluating guest feedback
• Implement creative ways to maximise revenue within all areas of the hotel
• Ensure compliance with brand standards in all departments
  
  

Requirements Include

• An exuberant personality
• Passionate about delivering exceptional service
• Previous supervisory experience within the Hotel or Hospitality Industry
• A mature and pleasant manner for dealing with guests and team members
• Great communication skills: written and oral
• Knowledge of Opera and Micros would be desirable, but not essential as full training will be provided
  
  

About Our Culture

Dalata Hotel Group – Ireland’s largest hotel group. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us. In the near future, we will be opening the doors of more new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of: “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Our unique and recognised training programmes will aid your professional and personal development. We pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer